Frequently asked questions
What is OBDII?
How would I know if my vehicle is OBDII compliant?
Does MtrackScout require a SIM card to work?
Does my SIM card need to be activated for voice?
Why is my MtrackScout unit not updating anymore?
- There is no SIM card installed into the MtrackScout unit. Please refer to “Does MtrackScout require a SIM card to work?” question in the section
- The security PIN on the SIM card used is not disabled. Please ensure that the PIN is disabled on the SIM card by placing it onto a phone and disabling the security feature.
- The pay-as-you go SIM card has run out of air time and the unit cannot connect to the network. Please check that the SIM card has sufficient airtime or data bundles active.
- The contract SIM card has been suspended due to account issues with your service provide. Please contact the SIM card service provider to reactivate the account.
- There is a problem with the MtrackScout unit’s connection into the OBDII port of the vehicle. Please remove the MtrackScout unit and reinstall it to confirm the connection is secure.
- If none of the above seem to be causing your problem, please contact Technical Support via firstname.lastname@example.org
Does MtrackScout report live?
Why can I not login to the MtrackScout web system?
Why am I seeing flashing lights on the MtrackScout unit while I am driving?
How do the monthly subscription payments work?
Can I change the battery myself on the wireless MtrackVII?
Why are my reports not being emailed to me anymore?
This could happen if your email address has changed. When you registered with MtrackScout you supplied an email address as part of the registration process. This is the email address used by the MtrackScout system to send your reports to. If this email address has changed please contact Technical Support via email@example.com
How do I view / track my assets?
All our products and solutions (MtrackVII, MtrackFleet, or MtrackScout) are integrated into web based systems. This means all you need is a computer with internet access and user credentials supplied to you by our technical department when you bought your Mtrack device. There is no need to install legacy software on your computer. Please click on the Mtrack Login or MtrackFleet Login links located at the top of this web site. Please contact our technical support department for more details: firstname.lastname@example.org
Which Mtrack unit is best for asset recovery purposes?
Our MtrackVII device is best suited for asset recovery. Our proven track record of a 17 year rolling average recovery rate of 95% speaks for itself.
Do you have a smaller wireless tracking device?
MtrackVII combines three technologies (GSM, GPS and RF) into one agile and practical unit. MtrackVII is the smallest wireless asset tracking and recovery device currently on the market with the battery performance it offers (12 months on a standard configuration). With all other products that claim to be wireless the devices might be smaller, but battery life is measured in hours and not months as is the case with the MtrackVII. We also pride ourselves in being solution providers and as such we can customise our products and devices to fit almost any application. Please contact us for more information: email@example.com
How long does the battery last on the wireless MtrackVII device?
If the unit is configured for a standard 60 minute sleep cycle, reporting at least one health check a day the MtrackVII’ s battery will last 12 months. The sleep cycle configuration is directly linked to the battery life of the unit, so if a unit is configured for a 120 minute sleep cycle the battery will last 24 months. MtrackVII has patented battery management technology which allows it to achieve these world first and only battery life figures.
Is there an MtrackVII unit with a rechargeable battery?
Yes, we do offer the MtrackVII with a 7800mAh rechargeable battery option. The unit can operate wirelessly if not connected to an external power source or it will trickle charge the battery if connected to an external power source (5V ~ 32V). Please contact us for more detailed information on the power options available: firstname.lastname@example.org
Does Mtrack offer onsite installation and maintenance services?
How long does an installation take?
Depending on the product and accessories purchased, an installation can take anything from 30min for MtrackVII devices or up to 4hours for MtrackFleet with accessories. MtrackScout is a plug & play device and as such installation takes seconds, you can install it yourself. With our other products that do require a technician to install, once a product has been ordered and prepared, a technical representative will contact you to arrange and schedule the installation. At this point we will be able to give you a more accurate estimate as to the time required per installation.
Can I access the tracking system from my mobile phone / device?
Do I have to purchase software with the Mtrack devices?
Who does recoveries in the event of an emergency?
We have partnered with ITA Group who
Do I pay for the recovery service?
Do I get a rebate or discount from my insurance if Mtrack is installed?